Register and prolongation

In 2001 Aruba introduced the National Ordinance General Health Insurance, the AZV. It is a general medical insurance for every citizen living in Aruba for them to have benefits and easy access to medical care. Aruba is the first country in the Dutch Kingdom that has a general medical insurance. By having a general health insurance for every citizen, Aruba complies with the human right on medical care according to the World Health Organisation.

You are insured through AZV according to the AZV law, the moment you are registred at Censo, you have residency in Aruba and -in case applicable- you have a valid permit. And in case you are receiving premiumincome, you have to comply with the payment of the AZV premium.

Take note:

You have to register at AZV first before you can use AZV,
Medical costs made before the registrationdate at AZV are not covered by AZV.

Date of registration

A registration -in principle- is valid since the date that the petition for registration is made at AZV.
If you have made a request at AZV for registration within 30 days since registration at Censo, your registration at AZV will start according to the date of registration at Censo.
If you have made a request at AZV for registration after30 days since registration at Censo, your registration at AZV will start on the date that the request for registration has been made at AZV.

Registration

How do I register at AZV?

You can register by going to our website and filling the Registration form. Attach your valid identification (you may send your passport or driver’s license) and when ready press on ‘send’. Make sure that you or your authorized representative receives a code after having pressed the Send button. This means that we have received your petition. Another option is for you to send us your petition through our emailadress [email protected] including your valid identification. Once the department receives your documents, they will verify all information and if you qualify for registration they will send you instructions upon how to download the AZV App. The proof of registration at AZV is your digiZorgPas, which is a digital card in your AZV App. You can download the AZV App via Google Play or App Store in your smartphone after having registered with us.

Online Registration

People with a permit or declaration (of admission by operation of law)

If you have a valid permit of stay or a valid declaration (declaration of admission by operation of law), your registration at AZV will end on the date that your permit or declaration ends. You can see that date in your AZV App (digi-ZorgPas). It is important to renew your permit or declaration so that your registration at AZV stays active.
Take note that if your registration isn’t renewed, your registration will end on the date mentioned in your AZV app and all posibel medical expenses will be for your own expense.

For renewal (prolongation) of your registration, take note of the following information.

Renewal of registration with permit/declaration

If your permit /declaration is going to expire, you will have to renew this in order to prolong your registration at AZV. At that moment you may not have a new permit/declaration, but you will have a petition that is in process at DIMAS.

Have you submitted a new petition for a permit or declaration?

If you have submitted a petition for a renewal of your permit or declaration timely at DIMAS, that means before your actual permit or declaration is going to expire, your registration at AZV will be prolonged automatically in the AZV system for a temporary period. This is base on a collaboration between DIMAS and AZV. You can see the temporary new date in your AZV App. Your temporary registration at AZV will become permanent after DIMAS has taken a positive decision upon your petition. The new date of your permit/declaration will be processed automatically in the AZV system. You can see the new dat in your AZV App. In case your permit/declaration has been granted for a indefinite period of time, then your registration at AZV will have no end date.
If you don’t timely submit a petition for renewal of your permit/declaration at DIMAS, that means after the date that your actual permit/declaration expires, your registration at AZV will also automatically expire on that date. Once DIMAS takes a positive decision upon your petition, your registration at AZV will automatically and ‘retroactively’ start according to date of your new petition or declaration. You can see the new end date of your registration in your AZV App. In case your permit or declaration has been given for a undefined period of time, then your registration at AZV will have no end date. If you have made medical costs during the period of your new registration at AZV, you can send us a request for reimbursement at our email: [email protected] Please include a valid ID and receipt (s).

You have been rejected by DIMAS?

If you have received a negative decision (rejection) from DIMAS upon your petition, then your registration at AZV will be ended. You can see the end date of your registration in your AZV App.
A person has the right to file an appeal (“bezwaarschrift”) against the (negative) decision. When you have filed an appeal against the DIMAS decision; remember to send us a request for a temporary prolongation of your registration at AZV via email [email protected] Please send us a valid ID.
If you haven’t filed an appeal against the DIMAS decision; then your registration at AZV will end automatically on the date in your AZV App. Once you receive a new permit or declaration from DIMAS your registration at AZV will automatically and “retroactively” start from the “begindate” of your new permit or declaration. You can see the end date of your new registration in your AZV App. In case your permit/declaration has been given for a indefinite period, then your registration at AZV will have no end date. If you have made medical costs during the period of your new registration, you can send us a request for reimbursement at our email [email protected] Please include a valid ID and receipt (s).

Register baby

It is always advisable to register your baby as soon as possible after birth, with both Censo and AZV. But in case you don’t manage to register your baby right away, then you will have to register within 2 months from the birthdate of your baby. Then the registration of your baby at AZV will be ‘retroactively’; meaning starting from the birthdate of your baby. One of the parents or an authorized representative does the request to register the baby at AZV in accordance with the Online Registration Procedure.

What documents are necessary?

For the registration of your baby you will need to send us the following documents:

Valid identification of one of the parents or authorized representative;
Letter of authorization from the parent(s);
A picture of the baby.

After sending all the documents the parent or authorized representative will receive a QR-code by email including information about the registration of the baby as well as how to ‘add’ the baby in the AZV App of the parent.

Please note (DNA-test)

Please note that if a DNA test has to be done; this has to take place within 2 months from birthdate of the baby. It is important to inform AZV about this and show us your petition of the DNA test (proof of payment of DNA test). Then the registration of your baby at AZV will start from birthdate. Your request for registration of your baby can be made via this website or via our email address [email protected]

Baby that requires a permit

Based on our policy the baby is eligible for a temporary registration when:

Parents have submitted a petition at DIMAS.
Parents have a valid permit, or have a petition for a prolongation of the permit, which petition has been timely submitted at DIMAS.

In those cases, the registration of the baby will be for a temporary period pending the registration at Censo.

Please note:

The petition for the permit of your baby at DIMAS has to be made as soon as possible so that your baby can be registered at AZV within 2 months from his birthdate. Then the medical costs of your baby since his birth can still be covered by AZV.

If the petition enters after 2 months from his birthdate, the registration of your baby at AZV will start on the date that the petition is made at AZV. Please note that medical costs made in the period that the baby isn’t insured are for the parents expenses. The moment the baby is registered at Censo, the parents can contact AZV via email [email protected] with the request for a ‘definite’ registration of the baby. For renewal (prolongation), we refer you to the information under the title Renewal of registration with permit / declaration.

When baby is born and stays ‘right away’ in the hospital.

When your baby is born and has to stay right away in the Horacio Oduber Hospitaal (so right away after birth), the process for registration is the same as mentioned here above.

Going abroad to have your baby abroad.

When your baby is born abroad (with the approval of the AZV because the mother needed medical treatment abroad), the parent(s) have to make a petition at the AZV as soon as possible after returning to Aruba and having registered the baby at Censo. If the baby requires a permit, please follow the information given here above ‘baby that requires a permit’.

Once AZV processes the petition.

The parent or legal representative receives information from us about the registration of the baby as well as information about how to ‘add’ your baby in the AZV App.

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